Frequently asked questions
How Does the Trial Offer work ?
To help you sense the quality standards of our transcription services, we offer a 4-day free trial scheme to our clients. We propose to create transcriptions for maximum 30 minutes of your dictation per day for 4 successive days. During this time, clients can submit dictations through FTP and Email.
How Do I Submit and Retrieve My Dictations ?
Free and Secure FTP location is provided to our clients for the sending and retrieval of file.
Submission and Retrieval can also be conducted through e-mail
What should be the dictation format and in what format should I receive my Transcripts ?
Can I add more locations, doctors, volumes to our existing process and how do I do it ?
Yes, you can add more locations/doctors to an existing process. A prior intimation of adding of more volume, new doctors or new locations is necessary in this regard. The delivery of the transcriptions would depend on the extra volume of work that would be coming in.
Is there a contract that a client is required to sign ?
How is the HIPAA privacy for multiple sites ensured ?
How do we count a line ?
A line is created with 65-keystrokes. The keystroke could be any letter, number, symbol or keystroke required for the final appearance and content of the document, including the space bar.